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Position Profile – Account Manager

Reports to: Branch Manager, Director of Operations 

Direct Reports: Account Assistant, All Cleaning Professionals. 


Unlimited vacation, a company car, health care, and profit-sharing – If this sounds good to you, come join our team! 

Our clients rely on us to keep their spaces clean, safe, and secure. We’re looking for a friendly and professional team member to join Populist Cleaning Co as an Account Manager. The Account Manager acts as the Company representative in all aspects of the business, creating, maintaining, and nurturing relationships throughout the job sites, both with customers and with staff. 

By consistently ensuring clarity, adherence, and alignment to the company’s Core Values, processes, operating systems, you’ll hold the Job Site teams accountable, helping to remove obstacles and barriers and ensuring the team is healthy, functional, and cohesive. 

In addition to the full use of a company vehicle, this position also offers health insurance, a company retirement plan, professional development, and career opportunities. You’ll also be able to participate in the company’s profit-sharing plan! 

Our ideal Account Manager is: 

  • Humble, Hungry, Smart (Balanced, and Tech-savvy) 
  • Collaborative: You’re a unifier who’s not afraid to roll up your sleeves and get your hands dirty to drive team camaraderie and get the job done. 
  • Diplomatic: You recognize when to get involved and when to delegate. You know your audience and are willing to be the bad guy if needed, objectively seeing the right path forward through the noise. 
  • Accountable: You are willing to make tough decisions and hold others accountable according to our standards and expectations. You possess the capacity to create the structures needed to bring calmness to the storm. 
  • Self-reliant: You demonstrate a high level of individual responsibility and self-reliance. You take ownership of your choices and actions and are willing to carry your weight and follow-through on promises. 
  • Innovative: You’re a strong change manager and creative problem solver. You’re good at embracing new ways and ideas and building teams around you. You see the big picture – all the moving pieces and how they fit together – and seek to lead the Area where it needs to go. 
  • A Mentor. You meet people where they are and encourage them to be active participants in their own growth and development. You are skilled at considering personalities and circumstances in all situations while keeping emotions aside. 

Desired Outcomes /Accountabilities 

  • Lead, Manage, and hold Accountable (LMA) all Direct Reports 
  • Optimize and oversee operations to ensure efficiency. 
  • Deal with problems by providing creative and practical solutions. 
  • Evaluate performance using key metrics and address issues to improve it. 
  • Train, develop, and mentor your staff on an ongoing basis to drive employee engagement. 
  • Analyze job site budgets and optimize profitability through cost-effective methods. Investigate potential business opportunities (carpet cleaning, floor finishing, paper supplies, etc.) within the assigned job sites and relay details to the appropriate division in the company. 
  • Lead and motivate your team to provide the best customer service. 
  • Evaluate the performance of your staff on a quarterly basis. 
  • Acknowledge customer queries in a timely and effective manner. 

Compensation and Benefits 

  • Salary will be commensurate with experience. 
  • Unlimited vacation time (Account Manager is responsible for arranging coverage at all sites). 
  • Health, vision, and dental insurance are available after 90 days of employment subject to company rules. 
  • Company vehicle, cell phone, laptop is provided. 
  • Mandatory training sessions and meetings are paid. 
  • Company 401K with match after one year of employment subject to company rules.  
  • Commission and profit-sharing opportunities. 


Location & Travel 

Throughout the week, the Account Manager spends time both in the office and at various job sites, with a flexible schedule. This isn’t your regular 9-5 office job; you’ll be visiting customer locations, checking in with cleaning professionals, and meeting with team members, which requires some work outside of typical “business hours”. 

Competencies/Minimum Qualifications 

  • Must possess excellent listening skills. 
  • Must have the ability to take charge without being abrasive. 
  • Must pay attention to details. 
  • Must follow through on commitments without exception. 
  • Must possess a high level of intelligence (emotional, critical, analytical) 
  • Must be proactive (forcing resolution, being the driver when necessary) 
  • Must possess a high level of organizational & planning skills. 
  • Must have the ability to identify and hire” A” players. 
  • Must possess the ability to coach and develop team members. 
  • Must be calm under pressure. 
  • Must manage schedules with appropriate attention to detail. This includes managing time-off requests, call-offs, and employee assignment changes. 
  • Must oversee site data books, job site keys, security systems, safety. 
  • Must keep copious notes and detailed documentation regarding any incidents that follow from the incident, injury, disciplinary functions, and termination. Maintain accurate documentation on events that may lead to work comp claims or unemployment claims. 
  • Must be comfortable with conflict, identifying, calling out, and finding a resolution to issues. 

 Specific skills required to satisfactorily perform the functions of the job include but are not limited to the following: apply pertinent policies, regulations, and/or laws; plan and manage projects; prepare and maintain accurate records. This position requires office work, sitting for extended periods of time, using computers, smartphones, tablets, other electronic devices, driving, traveling to customers and prospect job sites, and other businesses.  Must perform cleaning activities at job sites in the event of unforeseen short-staffed situations. Must have an acceptable driving record to be included in company vehicle insurance coverage. 

 Important aspects of this position include the following: math competency, working knowledge of Microsoft Office (Outlook, Word, Excel). Ability to problem-solve, lead, manage, hold accountable. The ability to communicate verbally and in writing in a clear, professional manner is required. 


  • Valid Driver’s License with an insurable driving record 
  • At least 3 years of previous management/supervisory experience required. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Our policy is to provide equal employment opportunity to all qualified persons without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, genetic information, veteran status, height, weight or any other legally protected classification. 

Populist Cleaning Co

A full-service commercial cleaning and janitorial services company serving all of Southeast Michigan and Northwest Ohio including the Adrian, Ann Arbor, Auburn Hills, Belleville, Brighton, Canton, Chelsea, Dexter, Farmington, Farmington Hills, Howell, Livonia, Manchester, Monroe, Northville, Novi, Plymouth, Rochester, Southfield, Sterling Heights, Tecumseh, Toledo, Troy, Warren, Wayne, Westland, Wixom, and Ypsilanti communities since 1980.